A letter

So we have a few items we considered not quite done with regard to our builder's work. Things just not quite right. A couple months go by with no contact from the builder. Up to that point a couple months ago we made phone calls every couple weeks to keep it moving. The ball sat in their court until we walked over and picked it up.

Well a new year and a new expectation. So we wrote a letter just to get some things documented - dissatisfaction and expectation. Since phone calls can be ignored/denied and in this case apparently required followup, it seemed the prudent thing to do.

Unfortunately, we like our builder. He's a great guy. His wife is nice too. We appreciate their hardwork. Even thought about calling him to let him know the letter was coming and why. Didn't do it tho. Dang it, we weren't satisfied. And it demanded to be said.

We got a reply. Not unexpected. It's an outstanding example of two sides to a story.